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Kezdőlap » Guest Satisfaction Survey

Guest Satisfaction Survey

The team at Hotel Astoria strives to ensure that our guests have a pleasant stay and return to us. By filling in this questionnaire you can help us to improve the quality of the hotel with your opinions and suggestions.

Thank you!

I. Where did you hear about Astoria Hotel?

Advertisements in the press I have already been here Someone recommended it to me The website of the hotel Advertisements on the internet The website of an accommodation agency

II. Why did you choose Astoria Hotel?

Because it is in Balatonfüred Because it is situated in the town centre Because of the price/benefit ratio Because it has a restaurant as well Because of the building (monument)

III. Are you a returning guest?

Yes No

IV. The purpose of your visit

business conference sight-seeing holiday therapy

V. The duration of your stay

1 nigh 2-3 nights 4 or more nights

VI. How did you arrange your hotel booking?

on the website of the hotel by telephone online (another website)

VII. Please, rate how satisfied you were with the following services

(1: very bad, 5: very good)

Guest reception, check-in (information)

1 2 3 4 5

Attentiveness of the staff

1 2 3 4 5

Equipment of the room

1 2 3 4 5

Atmosphere of the room and how relaxing it was

1 2 3 4 5

Cleanliness

1 2 3 4 5

Quality of restaurant services

1 2 3 4 5

How helpful the waiters and waitresses were

1 2 3 4 5

Quality of the food served

1 2 3 4 5

VII. Would you recommend our hotel to your friends or business partners?

Yes No

FEL

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H-8230 Balatonfüred Jókai utca 28.
Phone: +36 87 343 643, +36 30 300 2304

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Services
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Conference
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Contact

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Rooms
Services
Prices, offers
Wedding
Conference
Restaurant
Gallery
Contact